Postage & Handling
All Orders over AU $70 Sub-total are FREE from shipping charges for Australian delivery!
Unfortunately at this time only deliveries within Australia are eligible for this free postage & handling deal. All orders are sent out via AUSTRALIA POST & are a flat rate (only applicable if under $70 order)
1. AUSTRALIAN DELIVERIES
Flat Rate – $9.95 AUD per order
Please allow 1 – 3 business days for dispatch (Plus about the same for Australia post to deliver to your address). If you need your order urgently write a request in notes at checkout & we will do our best to accommodate.
The package will be left at the post office if you are not home to receive, it will be in plain packaging or in an express post satchel with no reference to Forbidden Toys. If delivery issues arise, we will assist by communicating with the postal service & working with you to resolve the issue as best we can. Once your package has been detailed as delivered on the Australia post website & signed for we unfortunately cannot refund or re-deliver your items. So it is imperative that you have your address correct at check-out & make sure others at your property are aware that you are awaiting a parcel.
Express Shipping Australia Only – $12.95 AUD per order
Warehouse dispatch will be within 1-2 business days in a guaranteed Australia Post Express Post Satchel. Allow for an additional 1-3 days transit for Australia Post to deliver, ETA will be dependant on your location’s locality to a capital city. Large products/orders will have the express dispatch but may be sent Australia Post regular.
What if my order hasn’t arrived or an item is missing when my order arrives
You will always be issued with the tracking number for your order so that you can track and trace your order. Please contact us to advise your order has not been delivered but please note that once the order has been shipped and the tracking number provided to you, we can no longer be responsible for its where abouts. Please contact your nearest Post Office to see if they can assist you or place a dispute through the Australia Post website.
When you receive your order, if you notice an item that you ordered is missing please contact us directly within 10 working days to rectify this. After this time it is at the discretion of the seller as to whether the claim will be accepted.
What happens if a product I buy is out of stock?
It is rare that a product is out of stock when marked in stock on our website, but it does happen. In the instance that this happens, Forbidden Toys will advise you to the email you provided on your order and offer a no-hassle refund or exchange to a similar item and price.
Current Covid-19 Shipping Impacts
Australia Post are delivering as quickly as they can however it is possible that your order may take longer than usual. Australia Post are doing their best to get your order to you on time however CV-19 has meant possible huge delays due to job losses and reduced staffing levels. Your patience is appreciated.
2. INTERNATIONAL DELIVERIES
Products will be sent via sea freight for a flat rate cost of $70.00 AUD per order.
3. PRIVACY & DISCRETION
Your privacy is of primary importance to us at Forbidden Toys. The upmost confidentiality & discretion will be exercised at all times. Any issues relating to:
- Contact (only when absolutely necessary)
- Your details will be kept confidential at all times.
- Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us.
- All banking will have ‘NewOnline’ listed as the business name on your statement.
Processing & Product Delivery
- Your sex toys will be delivered to you discreetly packaged
- Our company name will NOT appear on your delivered package
- Your delivered package will NOT include references to adult products
After checkout is complete you will need to fill out a few contact & delivery details. Payment is possible through the following three options.
POLi payment & Paypal (credit card option available through paypal)
You don’t require a paypal account to pay! Credit card payment option available on paypal screen.
POLi payment (Internet Banking) or paypal. Once payment is cleared we will proceed to ship out your order.
Our bank account details are:
Name: New Online Pty Ltd
Bank: Commonwealth Bank
BSB: 064 000
Acct: 1527 9908
Return Policies & Procedures
Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on sex toys.
If your product is faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value. Please contact us before returning the item – each will be assessed on a case by case basis with the appropriate course of action taken.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge.
Our Returns Postal Address
1. Our Returns Postal Address
Please return your product to:
P.O Box 151, Morningside QLD 4170
2. When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved
- How to contact you either by email or phone
3. Before returning a faulty toy please check the following:
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- A number of our vibrators take 4 batteries although may on first look to only require 2
- Try new batteries
- Make sure battery connectors are not wet or have moisture
If all else fails, please return the product to the above mentioned address.
Helpful hints for adult products & sex toys use
- Use of Alkaline batteries is the most common cause of “Burnout”. We recommend that only Non- Alkaline Heavy Duty batteries are suitable for use in Adult Toys.
- Before inserting a toy anywhere in your body make sure that it is absolutely clean to avoid the risk of infection. Wash your toy before and after use with anti-bacterial toy cleaners or wipes.
- Never use on areas which are swollen, cut or inflamed.
- Never use from anus to vagina or anus to penis because of the risk of infection- use a different toy, or cover your toy with a condom. Never use a toy not designed for the purpose.
- Never use any toy that is NOT waterproof in the shower or bath. Do not allow water into the battery compartment of ANY toy. Always make sure your waterproof toy is TIGHTLY closed before immersing in liquid.
- Remove batteries when the toy is not in use.
- Do not leave your toy ON when not in use
- Alkaline batteries such as Duracell, Energizer and some rechargeable types are NOT SUITABLE for pleasure toys. These batteries are TOO STRONG for vibrating toys and have a tendency to prematurely burn out the motor. To ensure maximum lifespan of your toy, we recommend the use of EXTRA HEAVY DUTY batteries.
- Always use rubber compatible lubricant with your toy. Oil and Vaseline ARE NOT COMPATIBLE and can cause damage to latex based materials including condoms. Water or Silicone based lubes are recommended for maximum pleasure.
- Please be aware that all waterproof items will say waterproof in the product description. If it doesn’t say waterproof then it isn’t waterproof.
Please note: Prolonged use may result in motor failure due to overheating.
Use of All Adult Products & Sex Toys Purchased from Forbidden Toys
- The customer warrants and accepts full responsibility when using any products purchased from this site.
- We ‘The Vendor’ will not take responsibility for misuse of products purchased from this site.
- We ‘The Vendor’ will not take responsibility for injuries which may result whilst using products purchased from this site.
- All products purchased from this website should be used in accordance with the manufacturer’s instructions.
- If you are concerned about using any products purchase from this site, we recommend consulting your medical practitioner before using the product.
International customers to Forbidden Toys warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges / cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged for shipping charges (to the customer and back to us).
Note: By viewing this website you declare you are over the age of 18. By purchasing from this website you agree to the terms & conditions.